I have ordered a TERK SIR6 home Sirius antenna form Rite Buys (www.ritetbuys.com) on November, 8 and still have not received my order and was charged for it. It has been over a month and the on line order status still states “Arrived”. I have emailed the company several times with a confirming read receipt. I never received any reply to these emails or a read receipt, I did receive a confirming that the emails have been deleted, great way to handle a problem, delete it and forget about it.
I then tried calling for the status of my order, after giving the person on the phone my order information he put me on hold to check with his shipping manger, properly the same person. He returned and told me “your order should have shipped and you should be receiving it soon”. Did anyone look up my order? What is the deal with “should have shipped”, sounds like there really is not a shipping department. I then asked him if he could tell me what date that my order shipped, his return was “thank you for calling” and then he hung up the phone. I have filed for a return of my money with American Express and hope that the Rite Buys will take them a little more seriously then me.
So my loss will be your gain. Take this information and pass the word and make sure that you do not use this company.